Start with your business
Your workflows, requirements, and plans for growth shape the technology decisions and delivery roadmap.
About Coalescence
Connected enough to know.
Small enough to care.
Salesforce and Certinia consulting led by people who understand the business, design the solution, and stay close to delivery.
Our purpose
Bring the business
back together.
Coalescence was founded in 2020 with a focus on connecting business operations. We work with teams launching something new, recovering an implementation, or making an existing org more useful.
From sales and customer relationships to service delivery, billing, and finance, we connect processes and systems so teams can work from shared information. Automation starts with understanding how the business should work, then reducing repetitive tasks and improving the customer experience.
Founder perspective
Paul Wnek
Founder, CEO & Principal Solutions Architect
“The problems I solve for our clients include facilitating the evolution of their internal systems and automating tedious and repetitive administrative processes.”
Paul’s perspective spans CRM, ERP, professional services automation, billing, and CPQ. His focus on the way these systems work together shapes our approach: understand the business, make the tradeoffs clear, and connect technical decisions to the outcomes people need.
Read Paul’s founder interview ↗Expertise
10
Certinia certifications
50+
Salesforce certifications
Our senior architects, technical leads, and ERP consultants bring together Salesforce and Certinia expertise across solution design, systems integration, billing, and finance. With capabilities spanning MuleSoft, Data Cloud, Agentforce, and Revenue Cloud, we connect technical decisions to business priorities and guide solutions from design through delivery.
How we work
Business first.
Your perspective throughout.
Work from your perspective
We consider the people using the system, the stakeholders making decisions, and the customers experiencing the result. We listen, explain tradeoffs, and adapt as needs become clearer.
Design for what comes next
Clear processes, connected information, and maintainable technology help the solution scale with your organization.
Senior involvement
Present at the decisions
that shape the outcome.
At kickoff, we agree who leads the engagement, who owns solution decisions, how reviews work, and how issues are escalated. The scope sets the involvement and cadence so you know who to turn to throughout delivery.
01
Discovery & scope
A senior engagement lead works with your stakeholders to define the outcomes, priorities, boundaries, and acceptance criteria.
02
Architecture & decisions
The solution architect reviews the design, integrations, and data approach, explains the tradeoffs, and helps resolve decisions before they become delivery blockers.
03
Build & validation
Senior technical and functional practitioners review the work, guide complex configuration and integration decisions, and help validate complete business workflows.
04
Go-live & handover
The engagement lead coordinates readiness and unresolved risks with your team. Senior practitioners support the agreed stabilization and handover plan.
Partner relationships
Clear relationships.
Connected expertise.
Salesforce
Systems integrator (SI) partner
Consulting, implementation, project recovery, and ongoing improvement on Salesforce.
Certinia
Services partner
Listed in Certinia’s North America services partner network, supporting services operations and financial management on Salesforce.
Box & Anthropic Claude
Our connected technology expertise also includes Box content workflows and practical AI with Claude. We define the integration, access, and delivery approach around the use case.
Let’s move forward
A clearer path starts
with a conversation.
Tell us what’s getting in the way. We’ll help you identify the right place to start.